Refund & Return Policy

At Deliveroo.pk, customer satisfaction is our top priority. We strive to ensure that every order reaches you fresh, accurate, and on time. However, in case of any issues, we offer a fair refund and return policy as outlined below:

1. Eligibility for Refund

You may be eligible for a refund if:

• You received the wrong item(s).
• Your order was not delivered.
• You received a damaged or spoiled product.
• You cancelled your order within the allowed time frame.

2. Non-Refundable Situations

Refunds will not be provided if:

• You provided incorrect or incomplete delivery information.
• You were unavailable to receive the order.
• The product was consumed or tampered with after delivery.
• You changed your mind after placing a confirmed order.

3. How to Request a Refund

To request a refund, please contact our support team within 24 hours of your order delivery with the following details:

• Order ID
• Reason for refund
• Photo evidence (in case of wrong or damaged items)

Contact us via email: [email protected]

4. Refund Processing

Once your request is reviewed and approved, the refund will be processed to your original payment method within 5-7 business days. For cash-on-delivery orders, we may offer a credit voucher or bank transfer.

5. Order Cancellation

You can cancel your order within 5 minutes of placement, provided it hasn't been prepared or dispatched. Once the order is confirmed by the restaurant or delivery partner, cancellation may not be possible.

6. Vendor-Specific Policies

Some vendors on our platform may have their own refund or cancellation terms. In such cases, their policies will apply in addition to Deliveroo.pk’s general policy.

7. Contact Support

If you need help or have any concerns regarding your refund, feel free to reach out to our customer care team:

📧 Email: [email protected]
📞 Phone: Coming Soon

Thank you for choosing Deliveroo.pk – your trust means everything to us!